Shipping Policy

1. General Information

At Ever Lory, we are committed to delivering your order quickly, reliably, and securely.
This shipping policy outlines all key details regarding delivery times, shipping costs, shipping methods, and more.

Please read this information carefully to understand how we handle your orders and what to expect.

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2. Shipping Regions

We currently ship to the following countries:

• Germany

• Austria

• Switzerland

• Belgium

• Netherlands

• Luxembourg

• France

• Italy

• Spain

For orders outside these countries, please contact our customer support at: support@everlory.com

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3. Processing Time

Orders are usually processed within 1–3 business days after payment is received.

Please note that during peak times (e.g., holidays or special promotions), processing times may vary slightly.
However, we always strive to ship your order as quickly as possible.

Important:
Orders placed on weekends or public holidays will be processed the next business day.

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4. Shipping Methods & Delivery Times

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5. Shipping Costs

• Within Germany: Free for orders over €50. For orders under €50, we charge a flat shipping rate of €4.90.

• Other Countries: Shipping costs vary by destination and will be displayed during checkout.

Express Shipping:
If you would like express delivery, please contact our support team before completing your order.

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6. Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number.
You can use this number to track the current status of your delivery online.

Note:
Please allow up to 48 hours for tracking information to update in the system.

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7. Delivery Conditions

• Carriers: Orders are typically delivered by reliable providers such as DHL, DPD, or Hermes.

• Parcel Lockers (Packstation): Delivery to lockers is possible if the correct address details are entered.

• If delivery fails: A notice will be left with further instructions.

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8. Shipping to Multiple Addresses

If you want to ship products to multiple addresses, please place a separate order for each destination.

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9. Shipping Outside the EU

Deliveries outside the European Union may incur additional customs duties, taxes, and fees, which are the responsibility of the recipient.

Please note:

• We have no control over these additional charges and cannot predict the exact amounts.

• We recommend checking with your local customs office before ordering.

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10. Delays and Unexpected Events

Despite our best efforts, unforeseen events (e.g., weather, strikes, customs clearance) may cause delivery delays.

In such cases:

• We will proactively notify you via email

• We will do everything possible to minimize the impact

We appreciate your understanding in exceptional circumstances.

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11. Incorrect or Damaged Deliveries

If you receive the wrong item or your order arrives damaged, please email us within 48 hours of delivery with the following:

• Your order number

• Photos of the item and packaging

• A short description of the issue

Our team will promptly offer a solution, either by replacement or refund.

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12. Returns and Refunds

Please refer to our separate Return Policy and Cancellation Policy.

Quick Summary:

• Returns are accepted within 30 days of delivery

• Items must be unused and in original condition

• Return shipping is paid by the customer (except in the case of faulty or incorrect items)

• Refunds are processed within 5–10 business days of receiving and inspecting the returned item

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13. Order Changes or Cancellations

Once an order is placed and confirmed, we begin processing it as soon as possible.
Therefore, changes or cancellations can only be accepted within the first 2 hours of order placement.

If you wish to change or cancel your order, contact us immediately at: [Insert your support email]

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14. Frequently Asked Questions (FAQ)

When will my order be shipped?
→ Within 1–3 business days after payment.

How long does delivery take?
→ Standard shipping takes 5–9 business days (depending on country).

How can I track my package?
→ You’ll receive a tracking number by email once your order ships.

What if I’m not at home during delivery?
→ The carrier will leave a notice so you can arrange redelivery or pickup.

Are there additional charges for international orders?
→ Yes, customs duties and taxes may apply outside the EU.

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15. Contact Information

For any questions regarding your order or shipping, feel free to contact us:

Ever Lory Customer Support
Email: support@everlory.com
Response time: Within 24 hours on business days